As I can
remember, We started the Call center module on Sunday March 12, 2017 and it was
a great morning because we were able to meet Carlos Garcia our Professor and
the classmates that we were going to be working with for the next six weeks of
class. This morning, we were told to ask questions and that our participation
was going to be evaluated. This served as an introduction to us of who were
going to be dealing with in the Call Center Module. Carlos also asked us to
take note of all the times we participated, which many of us did.
According
to my experience, I believe that I have participated as much as could not only
in the "Whats App Group" and the comments that I have made after reading the topics that are on
the univo call center blogspott that Carlos created for our course but also in
all the classes that I have attended.
It has been very interesting because
there are many topics that we have read about that are related to the Call
Center Industry. It has been very challenging for me due to the fact that I
work from nine in the morning to six in the evening. My kids and wife usually wait
for me to arrive so we can all eat dinner together. I spend a little time with
them then I tell them that I have to study.
In the end,
I think that I deserve at least a 9.0 as myself assessment score. Every time
that I have some free time I dedicate it to my studies. Some of my classmates
are in my shoes because they have the similar responsibilities while others do
not. It has been a good learning experience and there has been a lot of knowledge
that we have acquired . I am glad I also learned a lot of new concepts that are
used in the Call Center Industry.
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